FAQ

General

What are your hours?

Hours vary by store. Please use our Location Finder, click on the location you’d like to visit to view the store(s) hours. Customer Service’s hours are: Monday 7-5, Tuesday-Friday 7-6, Saturday 9-6, and closed on Sundays.

Do you franchise?

No, we do not currently offer franchises for Darque Tan.

Where can I find your current specials?

We offer both in-store and online deals for your convenience. They are separate from each other and can be viewed here:

? ONLINE DEALS

? IN-STORE DEALS

Can I bring my child into the salon?

Children are allowed in the lobby areas, if accompanied by an adult. Salon staff are not licensed by the state to watch any children, nor are they able to safely and effectively monitor them with all of the distractions of an open to the public business. Children are never allowed in tanning rooms with or without a parent.

Can I use my tans at any Darque Tan?

You may use your tans or spray tans at any corporately-owned location nationwide (the only exclusion is Colorado locations). If you have a membership you may use it at any location nationwide.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

Do you take appointments?

We do not have appointments, but we do allow you Skip the Line via the Darque Tan App. This allows you to add yourself on our waitlist up to 30 minutes before you even arrive.

What time do you take your last tan?

To ensure our employees are able to get out of the salon, all of our beds automatically shut off 5 minutes prior to closing. Employees are not permitted to extend this time for customers. Please ensure you arrive with enough time so that the bed does not shut off.

Are you saving my fingerprint?

Our fingerprint scanners do not save any fingerprints at all. When you scan your finger for the first time, the scanner measures the points of your fingerprint. Each time you scan your finger again, it measures again to see if it gets the same measurements as the last time. We do not have the capability nor the need to store any actual fingerprints in our systems.

Why Fingerprint Scanners?

As many accounts have significant amounts of money invested into them via packages and store credit, it is important we ensure the individual using the account is, in fact, the account holder. This option is more time convenient, effective, and efficient than asking for identification every time you come in.

How do I contact Customer Service?

You can contact us in any way that is most convenient for you, whether that be email, phone, chatting live, Twitter, Facebook, etc. Go to our Contact Us page and let us know how we can help!