FAQ

Billing

How do I cancel my membership?

If you have a non-contract monthly recurring membership, you can easily cancel or even put it on hold for free by swinging into a location.

It is 100% free to cancel or freeze your account, and only takes a minute.

For your protection we do not make any changes to your account over the phone. You must cancel your account in person by the 10th of the month in order to not be billed (if you cancel after the 10th of the month we will not be able to stop the billing from going through).

Just simply swing by a location before the 10th of the month, let the employee know you’d like to cancel, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be cancelled. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. This does not apply to contract memberships.

 

What happens when I cancel? The process only takes a minute to print out the form and is very easy. When you cancel, keep in mind that you will lose any store credit you’ve earned (rewards), and forfeit any member upgrades currently on your account. You can have the upgrades reinstated under a Guest account (non member account) by contacting Customer Service. Please note that non-member accounts deduct sessions from your upgrades at twice the rate (Members get a discount in this area, and if you cancel your membership you will no longer get the member discount). You also may have to pay a startup fee when you return to sign back up. We suggest that you put your account on hold for free to avoid these changes.

 

How much does it cost to put my account on hold?

If you do not have a contract membership, you have 2 options for putting your account on hold:

 

FREEZE: This option is 100% free. It allows you to put your account on hold for up to 2 months at a time. At the end of your 2 months, your membership will automatically restart. If you want to come back early, you can with No fees and only have to pay the rest of the month you want to tan in.

Just simply swing by a location before the 10th of the month, let the employee know you’d like to freeze, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be frozen. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. This option is not available for contract memberships.

 

IT PAYS TO STAY: This is an extended freeze option that allows you to put your account on hold for as long as you like. Your account stays active* for the duration of this hold. It only costs $5/mo.

*although your account is active, you will not be able to actively use your account or take advantage of sales, discount sessions, etc. unless you remove the It Pays to Stay membership and start back up your regular membership.

Just simply swing by a location before the 10th of the month, let the employee know you’d like to put your account on It Pays to Stay, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be put on hold. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. This option is not available for contract memberships.

 

WHY WOULD I WANT TO STAY? The reasons to stay, instead of cancelling, are numerous. If you cancel, and plan to return, you may have to pay a startup fee again, you would lose all of your store credit you’ve accumulated, and forfeit all of your member upgrades. Choosing an option of Freeze, or It Pays to Stay, allows you to keep these bonuses, and saves you money in the long run.

 

Note: All changes to accounts must be done, in writing, by the 10th of the month for it to go into effect. Any changes to your membership after the 10th will not go through until the following month.

Can I just pay cash for my monthly membership?

If the membership you are joining is an ACH/EFT/Credit Card membership, your account must be setup with a Credit Card, Debit Card, Checking Account, or Savings Account. However, for most memberships there are no contracts or commitments beyond the first month of billing, so any month you would like to not be billed you can easily put your account on hold for free, or cancel. If you have joined a contract membership, you will need to pay a fee to cancel your monthly membership.

Can I share my membership with my spouse?

Accounts are setup only for one person, and only one customer’s tanning activity can be saved as required by law. Each person tanning will need to setup their own individual account and or membership to tan.

Can I use my tans at any Darque Tan?

You may use your tans or spray tans at any corporately-owned location nationwide (the only exclusion is Colorado locations). If you have a membership you may use it at any location nationwide.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

Can I make changes to my account online?

We would love to bring you this feature very soon and are working hard to do so. You may make changes at your local salon in-person, or by contacting our Customer Service department. We would be very happy to help you in any way that is convenient for you.

Can I make changes to my account over the phone?

For your account’s protection, we do not make any changes or allow any purchases to accounts over the phone. Changes must be done in person, or in writing to Customer Service by the 10th of the month.

Is my billing information secure?

Your billing information is safe. Employees at the salon do not have access to your Credit Card number and we do not store your billing information locally. Billing information is encrypted and securely stored with billing merchant First Data.