FAQ / How much does it cost to put my account on hold?

If you do not have a contract membership, you have 2 options for putting your account on hold:

 

FREEZE: This option is 100% free. It allows you to put your account on hold for up to 2 months at a time. At the end of your 2 months, your membership will automatically restart. If you want to come back early, you can with No fees and only have to pay the rest of the month you want to tan in.

Just simply swing by a location before the 10th of the month, let the employee know you’d like to freeze, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be frozen. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. This option is not available for contract memberships.

 

IT PAYS TO STAY: This is an extended freeze option that allows you to put your account on hold for as long as you like. Your account stays active* for the duration of this hold. It only costs $5/mo.

*although your account is active, you will not be able to actively use your account or take advantage of sales, discount sessions, etc. unless you remove the It Pays to Stay membership and start back up your regular membership.

Just simply swing by a location before the 10th of the month, let the employee know you’d like to put your account on It Pays to Stay, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be put on hold. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. This option is not available for contract memberships.

 

WHY WOULD I WANT TO STAY? The reasons to stay, instead of cancelling, are numerous. If you cancel, and plan to return, you may have to pay a startup fee again, you would lose all of your store credit you’ve accumulated, and forfeit all of your member upgrades. Choosing an option of Freeze, or It Pays to Stay, allows you to keep these bonuses, and saves you money in the long run.

 

Note: All changes to accounts must be done, in writing, by the 10th of the month for it to go into effect. Any changes to your membership after the 10th will not go through until the following month.

Posted in: Billing