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Billing (10)

Do you offer Group Discounts?

We sure do! It is called our Preferred Partners, and is available to individuals linked by their company (co-workers), sports teams, associations, sororities, etc. By signing up 3 or more co-workers or group-mates you can all received a $10 discount on your monthly memberships! Just speak to an employee or Manager at the store about setting up a Preferred Partners program membership.

Note: While there are no contracts on our memberships, at least 3 members of your group must be on the membership at the time of billing for anyone to get the discount. If less than 3 people are on the membership when the billing occurs, the remaining members will be billed the regular price.

How do I cancel my membership?

If you have a monthly recurring membership, you can easily cancel or even put it on hold for free by swinging into a location.

It is 100% free to cancel or freeze your account, and only takes a minute.

For your protection we do not make any changes to your account over the phone. You must cancel your account in person by the 10th of the month in order to not be billed (if you cancel after the 10th of the month we will not be able to stop the billing from going through).

Just simply swing by a location before the 10th of the month, let the employee know you’d like to cancel, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be cancelled. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. 

 

What happens when I cancel? The process only takes a minute to print out the form and is very easy. When you cancel, keep in mind that you will lose any store credit you’ve earned (rewards), and forfeit any member upgrades currently on your account. You can have the upgrades reinstated under a Guest account (non member account) by contacting Customer Service. Please note that non-member accounts deduct sessions from your upgrades at twice the rate (Members get a discount in this area, and if you cancel your membership you will no longer get the member discount). You also may have to pay a startup fee when you return to sign back up. We suggest that you put your account on hold for free to avoid these changes.

 

How much does it cost to put my account on hold?

You have 2 options for putting your account on hold:

 

FREEZE: This option is 100% free. It allows you to put your account on hold for up to 2 months at a time. At the end of your 2 months, your membership will automatically restart. If you want to come back early, you can with No fees and only have to pay the rest of the month you want to tan in.

Just simply swing by a location before the 10th of the month, let the employee know you’d like to freeze, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be frozen. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. 

 

IT PAYS TO STAY™: This is an extended freeze option that allows you to put your account on hold for as long as you like. Your account stays active* for the duration of this hold. It only costs $5/mo. However, every month you are billed the $5 your account will be awarded $5 in store credit to offset this cost.

*although your account is active, you will not be able to actively use your account or take advantage of sales, discount sessions, etc. unless you remove the It Pays to Stay membership and start back up your regular membership. 

Just simply swing by a location before the 10th of the month, let the employee know you’d like to put your account on It Pays to Stay, and they will print out a form for you to sign. You will still be able to tan through the 15th of that month as long as you have a fingerprint security scan on your account.

Note: If you have just signed up and have never been billed before, you must be billed at least one month before your account can be put on hold. Our memberships are monthly memberships, and do require at least one month in order for it to be a monthly membership. 

 

WHY WOULD I WANT TO STAY? The reasons to stay, instead of cancelling, are numerous. If you cancel, and plan to return, you may have to pay a startup fee again, you would lose all of your store credit you’ve accumulated, and forfeit all of your member upgrades. Choosing an option of Freeze, or It Pays to Stay, allows you to keep these bonuses, and saves you money in the long run.

 

Note: All changes to accounts must be done, in writing, by the 10th of the month for it to go into effect. Any changes to your membership after the 10th will not go through until the following month.

Can I just pay cash for my monthly membership?

If the membership you are joining is an EFT/Credit Card membership, your account must be setup with a Credit Card, Debit Card, Checking Account, or Savings Account. However, there are no contracts or commitments beyond the first month of billing, so any month you would like to not be billed you can easily put your account on hold for free, or cancel.

Can I share my membership with my spouse?

Accounts are setup only for one person, and only one customer’s tanning activity can be saved as required by law. Each person tanning will need to setup their own individual account and or membership to tan.

Can I use my tans at any Darque Tan?

All tanning or spray tanning may be used at any location nationwide.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

Can I make changes to my account online?

We would love to bring you this feature very soon and are working hard to do so. You may make changes at your local salon in-person, or by contacting our Customer Service department. We would be very happy to help you in any way that is convenient for you.

Can I make changes to my account over the phone?

For your account’s protection, we do not make any changes or allow any purchases to accounts over the phone. Changes must be done in person, or in writing to Customer Service by the 10th of the month.

Is my billing information secure?

Your billing information is safe. Employees at the salon do not have access to your Credit Card number and we do not store your billing information locally. Billing information is encrypted and securely stored with billing merchant First Data.

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General (10)

What are your hours?

Hours vary by store. Please use our Location Finder, click on the location you’d like to visit to view the store(s) hours. Customer Service’s hours are: Monday 7-5, Tuesday-Friday 7-6, Saturday 9-6, and closed on Sundays.

Do you franchise?

No, we do not currently offer franchises for Darque Tan.

Where can I find your current specials?

We offer both in-store and online deals for your convenience. They are separate from each other and can be viewed here:

ONLINE DEALS

IN-STORE DEALS

Can I bring my child into the salon?

Children are allowed in the lobby areas, if accompanied by an adult. Salon staff are not licensed by the state to watch any children, nor are they able to safely and effectively monitor them with all of the distractions of an open to the public business. Children are never allowed in tanning rooms with or without a parent.

Can I use my tans at any Darque Tan?

All tanning or spray tanning may be used at any location nationwide.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

Do you take appointments?

We do not have appointments, but we do allow you Skip the Line via the Darque Tan App. This allows you to add yourself on our waitlist up to 30 minutes before you even arrive.

What time do you take your last tan?

To ensure our employees are able to get out of the salon, all of our beds automatically shut off 5 minutes prior to closing. Employees are not permitted to extend this time for customers. Please ensure you arrive with enough time so that the bed does not shut off.

Are you saving my fingerprint?

Our fingerprint scanners do not save any fingerprints at all. When you scan your finger for the first time, the scanner measures the points of your fingerprint. Each time you scan your finger again, it measures again to see if it gets the same measurements as the last time. We do not have the capability nor the need to store any actual fingerprints in our systems.

Why Fingerprint Scanners?

As many accounts have significant amounts of money invested into them via packages and store credit, it is important we ensure the individual using the account is, in fact, the account holder. This option is more time convenient, effective, and efficient than asking for identification every time you come in.

How do I contact Customer Service?

You can contact us in any way that is most convenient for you, whether that be email, phone, chatting live, Twitter, Facebook, etc. Go to our Contact Us page and let us know how we can help!

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Pricing (3)

Where can I find your current specials?

We offer both in-store and online deals for your convenience. They are separate from each other and can be viewed here:

ONLINE DEALS

IN-STORE DEALS

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

Do you offer Group Discounts?

We sure do! It is called our Preferred Partners, and is available to individuals linked by their company (co-workers), sports teams, associations, sororities, etc. By signing up 3 or more co-workers or group-mates you can all received a $10 discount on your monthly memberships! Just speak to an employee or Manager at the store about setting up a Preferred Partners program membership.

Note: While there are no contracts on our memberships, at least 3 members of your group must be on the membership at the time of billing for anyone to get the discount. If less than 3 people are on the membership when the billing occurs, the remaining members will be billed the regular price.

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Spray Tanning (8)

Which locations have Versa Spa booths?

The below locations are the locations that have Versa Spa booths. All locations have spray tanning. Most locations have a Mystic Tan. Please contact your local salon if you have questions.

 

NOTE: We are constantly looking to update our salon equipment. Therefore the list below may not represent the newest information and Versa equipment may be available at additional salons not listed. Please contact your local salon to see where the nearest Versa equipment is.

 

Click the store for address, phone number, and directions.

FLORIDA

Boca Raton

 

MASSACHUSETTS

Northeastern (Symphony Hall) & Newton/Watertown

 

MINNESOTA

Uptown, St. Louis Park, Coon Rapids, Eagan (Cliff Rd.), Roseville, and Woodbury.

 

TEXAS

HOUSTON

Baytown, Pearland, Deer Park, Clear Lake, River Oaks, Midtown, Greenway Plaza-Weslayan, Memorial Drive, Westheimer, Dairy Ashford, Grand Parkway, Bunkerhill, Pinecroft, The Woodlands, Copperfield, Humble, Conroe, 249, and Sugarland.

 

 

AUSTIN / COLLEGE STATION

S. Lamar Blvd, William Cannon Dr, San Marcos, and College Station

How old do I have to be to Spray Tan?

While there are no legal minimum age restrictions for spray tanning, our company policy does not permit anyone under the age of 15 from doing spray tan without a parent or guardian present to directly supervise. Spray tanners of all ages must adhere to safety precautions posted and instructed including use of eyewear, nose filters, etc.

How do I do a spray tan?

If you are just starting out in spray tanning, there’s usually a lot of confusion, misinformation, and worry about making sure you do it just right. If this is you, have no fear. Follow the following links to help you better prepare for your first sunless tan.

 

• 7 TIPS TO SUNLESS PERFECTION

 • 5 REASONS YOU’RE SCARED AS F*CK TO SPRAY TAN

 

OUR SUNLESS BLOG>>

 

Instructional Videos

 

 

 

Mystic vs. Versa vs Norvell. What’s the difference?

The difference lies in the application process and the viscosity of the solution and the features of the booth.

The Mystic Tan is great for quick, even, full-body coverage. It is our most popular booth and is available at all of our locations nationwide. It supplies quick color that develops over 6-8 hours and lasts up to 5 days.

The Versa Spa is an airbrush-style booth that gives more dramatic, deeper, and richer color that lasts longer. It develops in 4-6 hours and lasts 5-7 days. It also has features such as a heater, a drying function, and an option for moisturizing spray applied after your sunless tan is applied.

The Norvell Booth is an airbrush-style booth that is the intersection between custom airbrush and spray booth technology. It gives the deepest, richest, and longest lasting tan. It develops in 4-6 hours and lasts up to 5-7 days. It also has features such as a drying function, DownDraft™ Technology that pulls the mist away from your face and an option for moisturizing spray applied after your sunless tan is applied.

All are extraoridnary options, the absolute best brands in the industry, and will supply even, natural looking results every time.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

How often should I tan?

This will vary depending on whether you are spray tanning or regular tanning, what your goal color is, and where you’re starting from. Determining your skin type and goals is an important first step. This can be done in the salon by taking a Skin Type Analysis, or via the Darque Tan App for iPhone or Android.

What time do you take your last tan?

To ensure our employees are able to get out of the salon, all of our beds automatically shut off 5 minutes prior to closing. Employees are not permitted to extend this time for customers. Please ensure you arrive with enough time so that the bed does not shut off.

Do you offer airbrush tanning?

We currently only offer airbrush tanning at The Woodlands, TX and Sugarland, TX locations by appointment only.

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Tanning (6)

How old do I have to be to tan?

In most states, you must be 18 to tan and will be required to show identification in order to set up an account. If you are under the age of 18 and would like to tan, we also offer spray tanning as an option.

Can I share my membership with my spouse?

Accounts are setup only for one person, and only one customer’s tanning activity can be saved as required by law. Each person tanning will need to setup their own individual account and or membership to tan.

How often do you change your bulbs?

We change our bulbs out automatically at 70% of their estimated life as a preventative maintenance step, and to ensure the bulbs are always fresh and new.

Do my sessions/packages ever expire?

There are no time dates or expiration dates on packages or sessions purchased. They are there until you use them.

How often should I tan?

This will vary depending on whether you are spray tanning or regular tanning, what your goal color is, and where you’re starting from. Determining your skin type and goals is an important first step. This can be done in the salon by taking a Skin Type Analysis, or via the Darque Tan App for iPhone or Android.

What time do you take your last tan?

To ensure our employees are able to get out of the salon, all of our beds automatically shut off 5 minutes prior to closing. Employees are not permitted to extend this time for customers. Please ensure you arrive with enough time so that the bed does not shut off.

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